Terms & Conditions
General
These Terms & Conditions apply to all tours and services provided by M/B Burin Dolphin Excursion (hereinafter referred to as “the Agency”). By making a reservation, the Client confirms that they have read, understood, and accepted these Terms & Conditions.
The Agency guarantees the execution of the booked travel program. The Client is responsible for providing accurate information required to complete the reservation process.
Reservations & Payment
When making an online reservation through the Agency’s booking system, full payment is required at the time of booking.
After completing the checkout process and clicking “Pay Now”, the Client will receive a confirmation email containing the booking details and electronic ticket.
Payments through the online booking system can only be made by credit or debit card.
If you prefer to pay by bank transfer, please contact us directly before making your reservation.
The Agency reserves the right to confirm or decline any reservation depending on availability or other operational circumstances.
Pricing
All prices are displayed in EUR (€), the official currency of the Republic of Croatia.
The Agency reserves the right to modify published prices in the event of significant changes in operating costs, taxes, or supplier prices.
Cancellation Policy
All cancellations must be submitted in writing via email.
The cancellation date is considered the date on which the written cancellation request is received.
Cancellation fees are as follows:
• 8 or more days before departure: Full refund (0% cancellation fee)
• 2–7 days before departure: 50% cancellation fee (50% refund)
• Less than 24 hours before departure or No Show: No refund (100% cancellation fee)
Failure to appear without prior written cancellation entitles the Agency to retain 100% of the amount paid, regardless of the reason for cancellation.
Changes and Agency Cancellation
Tour itineraries may be modified due to weather conditions, sea conditions, safety considerations, group abilities, extraordinary circumstances, special events, or other unforeseen situations.
For the safety and comfort of all guests, the Agency reserves the right to modify the itinerary without prior notice.
If the Agency is forced to cancel or significantly modify a booked tour, the Client may choose one of the following options:
• Accept a new departure date.
• Accept an alternative tour of equal or similar value.
• Cancel the reservation and receive a full refund.
The Client must notify the Agency of their decision within 24 hours of receiving the offer. If no response is received, the Agency may automatically assign an equivalent replacement tour.
Minimum Number of Participants
The Agency reserves the right to cancel a tour if the required minimum number of participants (as stated in the tour description) has not been reached.
In such cases, the Client will receive a full refund.
Extreme Weather Conditions
If extreme weather or other extraordinary circumstances prevent the safe operation of a tour, the Agency may reschedule the activity to another available date before or after the original booking.
If rescheduling is not possible, the Client will receive a full refund.
Insurance
All tours operated by M/B Burin Dolphin Excursion are covered by GENERALI Insurance liability insurance.
Tour prices do not include:
• Travel cancellation insurance
• Medical insurance
• Luggage insurance
• Personal accident insurance
We strongly recommend purchasing comprehensive travel insurance before your trip.
Liability Insurance
In accordance with the Croatian Tourism Services Act, the Agency maintains liability insurance covering damages caused to Clients resulting from non-performance or improper performance of contractual obligations.
Personal Data Protection
The Client voluntarily provides personal information necessary for processing the reservation.
All personal information is used solely for reservation and operational purposes and will never be shared with third parties, except where required by law.
For more information, please refer to our Privacy Policy.
Complaints & Refund Requests
If any part of the booked service is incomplete or performed below the agreed standard, the Client must immediately inform the tour guide or Agency representative.
Refund requests submitted without prior notification during the tour may be considered invalid.
All refund claims must be submitted in writing within 7 days after the completion of the tour.
Compensation is limited to the actual value of services that were not provided.
Jurisdiction
The Client and the Agency shall make every effort to resolve any dispute amicably.
If an agreement cannot be reached, all disputes shall fall under the exclusive jurisdiction of the competent court in Split, Croatia, and shall be governed by the laws of the Republic of Croatia.